Customer Service

TOTMC Delivery and Returns

We hope you love shopping with TOTMC. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with TOTMC late on Friday or on Saturday will not be processed until Monday.

Shipping and Delivery
Merchandise total STANDARD
7-15 day shipping **
3—5 day shipping **
Next business day **
$0.00—24.99 $3 Calculation by System Not Provide
Over $24.99 Free Calculation by System Not Provide
Over $800.00 Free Free Not Provide

**after processing if ordered by 12:00 noon PST

Returns and Replacements

We want you to be completely happy with your TOTMC order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Gifts

When returning a gift, a TOTMC Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any TOTMC store, and online.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your TOTMC order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 6 to 10 days for TOTMC to process your return.

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